No contracts required and you can cancel at anytime. However, if you cancel, there is no refund for the prorated unused term.

No, there are no setup fees.

Once your order has been successfully placed after checkout your browser will be redirected to our Order Form where we will need additional information regarding access to your chosen domain’s DNS panel to make the necessary DNS entries.

Each domain registrar has different methods of delegating management of the domain’s DNS. Please check with your domain registrar’s support or their knowledgebase for instructions on how to grant that access.

We accepts payments in crypto only. Please contact us here to get payment details

No there are no limits. You can import as many subscribers as you have.

All accounts are setup manually so, for AltMailer and SMTP Relay accounts it may take up to 48 hours, depending on our workload. Dedicated email servers may take up to 72 hours due to the complexity of the setup.

It’s recommended that you get a separate domain that is different from your primary domain, just in case you end up on blacklists. Having a domain on blacklists may cause problems with search engines and your SEO efforts.

Here are some suggestions for domain selection:

1. If possible, you should NOT use a domain that’s being used for a money site in case you get blacklisted you wouldn’t want that to impact your SEO and the reputation of that website/domain.
2. If you feel you need to use a branded domain, be sure to use a different TLD. For example, let’s say your primary branded domain is mycooldomain.com and you want to build your branding around that domain name then consider using something like mycooldomain.net or mycooldomain.org, etc.
3. If at all possible, use a domain that’s at least one year old, but the older the better for reputation and delivery.
4. It’s also best to use a .com, .net, or .org for better reputation and delivery.

Unfortunately, no email service can guarantee 100% delivery. People change email addresses when they move or leave jobs, autoresponders are set up when people are on vacation and spam filters can block messages before they arrive based on spam trigger words and phrases in the subject and/or content.

Your message content and your relationship with your list (whether or not they whitelisted you in their email client) also have a lot to do with successful email delivery. With SMTP Depot’s Email Marketing Platforms, you are able to see exactly who has opened which email over time and you should work on improving your open rates. Without these valuable reporting tools in our platforms, you’d never have any idea who is receiving your emails and how they are engaging with them.

Unfortunately, no one can offer a delivery guarantee due to too many variables that go into email delivery. However, we will do our best to help you with any delivery issues you may experience.

A hard bounce is an email message that has been returned to you because the recipient’s address is invalid. A hard bounce might occur because the domain name does not exist, the recipient is unknown, or there is a network problem on the recipient’s end.

A soft bounce is an email message that gets as far as the recipient’s mail server, but is bounced back before it reaches the recipient. One of the most common causes for a soft bounce is a full mailbox. This will happen A LOT with your subscribers who use free email services like Gmail, Yahoo Hotmail and others, because of their relatively low email storage quotas on free email accounts.